Aaron Whittington

📞 (805) 562-6567 | 📧 aaron@whittingtontech.com | 📍 San Luis Obispo, CA

IT Desktop Support Specialist | Windows/Linux Systems | Scripting & Automation | Security-minded

🛠️ Skills

  • Windows 10/11 & Server 2022 (Installation, configuration, maintenance)
  • Entra ID – Users, Groups and Conditional Access Management
  • Intune – MDM, App Policy & Autopilot Configuration
  • Linux workstation administration (Ubuntu, Fedora)
  • Network Configuration & Troubleshooting - TCP/IP, DNS, DHCP, Routing Basics
  • RMM/Patching (NinjaOne)
  • SIEM / EDR Incident Resolution (Blumira, SentinelOne)
  • Scripting – PowerShell, Bash, Python
  • Virtualization – ProxmoxVE, Docker

💼 Experience

Computer Solutions – IT Support Specialist | Jan 2024 – Present

  • Provide L1/L2 support for 50+ users across Windows/macOS; close tickets end-to-end with Root Cause Analysis and SOP updates
  • Patch/RMM: monitor alerts, deploy updates, remediate failures; reduce new device setup time ~50% via Intune deployment and Autopilot configuration
  • Windows desktop/server: updates, drivers, GPO/Entra/Intune policy, user support
  • Networking: diagnose DNS misconfigurations, DHCP failures, subnet/routing issues; perform discovery and topology diagrams
  • Security: EDR/SIEM triage, isolation, cleanup; harden identities with CA policies
  • Projects: Linux kiosk & embedded (Rust/C++/TypeScript); data-intensive full-stack app development

Whittington Tech Services – Owner/Consultant | April 2024 - Present

  • MSP-style support for micro-businesses and retirees; onboards devices, secures identities, and stabilizes networks
  • Implemented automation for provisioning and patch health, significantly cutting setup time

World Wide Tech Services – Field Tech (Dell/Lenovo Warranty) | November 2023 - May 2024

  • Performed onsite hardware repairs across CA, including secure facilities (military bases, engineering firms)
  • Maintained chain-of-custody and documentation standards; consistently met SLAs

Splash Cafe - Kitchen Manager | June 2017 - September 2023

  • Led 8+ staff in a high-volume environment; scheduling, training and incident handling under pressure

🎓 Education

  • CompTIA A+ (2023)
  • Certificate of Specialization, Android Development – Cuesta College (2020)
  • High School Diploma (2018)